Log your return by completing the online returns form.

 Ship your return to us at your earliest convenience.

 Your return is shipped back to us for validation.


 We confirm that your return will be processed and we will either replace or refund your money.

We highly value customer satisfaction and we want you to be happy with your purchase. If you are not completely satisfied, you can return your purchase to us and we will gladly refund your money or replace the item, subject to the terms and conditions within the returns form. Simply follow our easy and convenient returns process as illustrated above. *Please ensure all returns forms include your PO or invoice numbers*

Here at ProJob Distribution/Nexus we would like to make returning goods as easy as possible.  Any plain garment can be returned to our office address in original condition and packaging.  However, we cannot provide returns on customised items, so for that reason we ask you to take your time when designing your custom clothing before submitting them for proof approval before going to production.

We do not offer a free returns service however we recommend sending by Royal Mail 2nd class signed for which is the cheapest and most secure option.

Should an exchange be required, our standard charge is applied for shipping of replacement garment.

We cannot stress enough the importance of returning any items with the correct information such as the order number and sender’s information. Failure to do so will result in delays with the return process and therefore a delay in any credits due.

Please contact the office for a returns form. Please complete this form when returning any items as this will help in the returns process. We would also like customers to contact us via telephone or email to inform us of any forthcoming returns, this will enable us to arrange any credit due more speedily. Please remember to check all sizing & quantities before print and/or embroidery as no credit will be allowed for worn, decorated or processed garments. All sales are final.

The company does not trade on a Sale or Return Basis.

Returns may be accepted subject to the following:

  • If goods have been sent incorrectly please ring our office on +44 (0)161 820 1316 within five working days to arrange a collection and re-ship.
  • Faulty goods must be returned within seven working days of supply with the fault clearly indicated and without defacing the garment
  • Returns will only be accepted by prior arrangement. You should ring or email the office (sales@nexusincentives.com) with a list of the goods to be returned. Please fill out this form and put back into the box that will be returned.
  • Please note, with exception of faulty goods and miss ships, ProJob Distribution/Nexus will use its discretion whether or not to accept goods for return. In any event, no goods will be accepted for return later than one month after supply.
  • Samples are returnable and must be returned within 30 days in all original packaging, labels and in an unworn state.
  • A minimum of 15% handling and administration fee will be applied to all goods returned, unless faulty. This does not apply to samples.
  • All garments must be returned in original, undamaged packaging. Failure to do so will result in the goods being refused.
  • Under no circumstances whatsoever will soiled goods be accepted, these will be returned to you at your cost.